Disability, Mobility & Services (DMS) is a NDIS-registered provider and is growing rapidly. We engage with our participants and carers to provide support for their physical, mental, and social health. We care about our employees as well as the people we support and if you’re enthusiastic, caring and enjoy a fast-paced environment then this is the job for you! The role of the Support Worker involves supporting people with day-to-day tasks, enabling them to live in their own homes in their day-to-day living, and ensuring that they have maximum opportunity for developing valued and valuing lifestyles. Support workers will be clear that their professional engagement with clients is concerned with generating quality personal relationships, which are supportive and life enhancing. They will also be assisting NDIS Participants to work towards achieving their NDIS goals, as a matter of general conduct. They will provide opportunities for choice, self-advocacy and participation in matters relating to the home as well as facilitating access to community services and facilities. The role involves supporting clients with all aspects of everyday living – personal care, washing, cleaning, laundry, preparing and cooking meals and shopping. We particularly require workers available with a car and reliable to work around the st George area MAIN RESPONSIBILITIES 1. Carry out designated duties/tasks as per the service duty roster, and other reasonable duties as instructed by the employer from time to time. 2. To perform direct care duties for individual clients as specified in the service agreement including (but not limited to):

• Personal Care
• Showering/bathing
• Dressing/grooming
• Toileting
• Preparing meals
• Assisting individual clients to eat their meals
• Providing clients with additional support where required, such as gastrostomy feeding where appropriate training has been provided.
• Assist with client’s physical and mobility requirements in accordance with training provided and the relevant workplace health and safety standard, including transferring of clients.

3. To provide other support to individual clients as required such as:

• Personal administration
• shopping for and with clients
• Banking and paying bills (where applicable)
• Supervision of client’s medication requirements
• Washing and ironing of personal clothes
• Ensuring that bathing areas and clients appliances are kept in a clean condition.
• Performing household duties and ensuring the house is clean and tidy.
• Tidying of client’s rooms
• Identifying the need for, and supporting client to attend, medical/therapist appointments.
• Behavioural support
• Transport as required.
• Community Access

4. Facilitate community inclusion and participation, dependent on individual needs, abilities and preferences, and support clients to establish and maintain relationships and interests through access to community activities, venues and services. 5. Carry out as instructed and/or designated – and demonstrate initiative – task and activities aimed at meeting the clients personal/living community needs, team objectives and/or program goals which is consistent with DMS’s practice. 6. Carry out and promote positive routines/duties/activities in a cooperative respectful and flexible manner, which are meaningful and purposeful to the individual 7. Encourage positive and socially appropriate behaviour, and effectively manage challenging behaviour. 8. Promote empowerment and the right of choice for all people in need of support within the community. 10. Participate in developing and monitoring individual program plans and be accountable for their outcomes. 11. To be aware of safe working conditions and implement safe working practices in all work areas and report potential hazards, incidents and concerns in a professional and timely manner QUALIFICATIONS AND EXPERIENCE 1. Possess and demonstrate sound mental health and disability (or allied health/welfare/education field) experience, knowledge and/or training relevant to the position. 2. Current First Aid Certificate 3. Working with children check 4. NDIS workers screening check 5. Minimum Certificate III in Mental Health and or Disability/ Community services or equivalent industry experience. 6. Lived experience is also highly valued. KEY BEHAVIOURAL INDICATORS A successful Support Worker will have various prerequisite skills and qualifications needed to perform duties effectively. These include:

• Empathy and interpersonal and relationship building skills.
• Excellent psychological skills to understand the mental state of Participants.
• Excellent problem-solving skills and ability to work in stressful situations.
• Ability to support Participants with mental illnesses.
• Ability to remain balanced and nonjudgmental while listening to Participants.
• Excellent observational skills to identify behavioural changes in Participants.
• Proficiency in de-escalation techniques for effective crisis and emergency management
• Ability to use a computer, including proficiency in the use of word processing and data entry tools.

REQUIREMENTS FOR THE ROLE

• Working with Children Check
• NDIS Worker Screener Check
• Minimum 1 years' experience as a Support worker, care worker, support coordinator, LAC or equivalent role.
• Certificate III in Disability Care or appropriate work experience/education.
• Australian Driver's License
• NDIS Worker Orientation Module
• Be willing to travel for your role and work in office.
• Familiarity with Microsoft Office Suite and able to use technology on the job.

Enquiries to Robyn by email to robyn@dmscare.com.au using the subject line: Support Worker enquiry via Website Applications will be reviewed as they come in and we encourage all suitable candidates to submit their application as early as possible as the closing date may be subject to change without notice. We are excited to receive your application of interest. If you have any further questions about the position, please feel free to call our office on 1800 000 367 and ask to speak with our Operations Manager or email us at info@dmscare.com.au. Disability Mobility and Services welcomes the rich diversity of our community and strives to be inclusive for all. As an equal opportunity employer, we promote social inclusion and encourage applications from people with disabilities, Aboriginal and Torres Strait Islander people. DMS acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the lands where we live, learn and work.

Please note: This is not a support coordinator role. At Disability, Mobility & Services (DMS), we pride ourselves in our work environment that is centred around integrity, collaboration and fun. We work hard and strive to exceed expectations. We operate as a small office in a family-run environment. We recognise the importance of surrounding yourself with like-minded and empathetic people while valuing multiculturalism, diversity and equality as core organisational values. As a SDC, you will be required to implement plans and processes within operations to grow and deliver DMS services. You are required to lawfully carry out your duties, following requirements for DMS group/program/individual activities aimed at supporting and assisting persons with a disability in their living and/or community environment. You are expected to present a positive and professional image of DMS when interacting with clients, family members, advocates, service providers, funding bodies and the general community. Duties and responsibilities: Applicants and Participants:

• Managing end-to-end intake of NDIS applicants and participants including sign-up and exit
• Rostering appropriate support workers to meet individual Participant needs
• Developing and implementing strategies for Participant recruitment, retention and expanding new programs across current client-base
• Supporting choice and control across prospective and current Participants

Support workers:

• Supervising support workers and services provided to Participants
• Managing supports and services to ensure DMS is providing high quality NDIS supports to Participants
• Providing training in policies, procedures, and NDIS requirements to workers
• Rostering support workers to meet Participants' specific needs
• Maintain NDIS and DMS adherence to legislative and internal requirements
• Conduct internal audits to ensure competency and conduct is being adhered to at all times
• Contribute to ongoing development and maintenance of DMS policies, procedures, and WHS manuals

Connections:

• Build and maintain professional, Participant-focused relationships and with stakeholders in the community
• Promote DMS to facilitate greater public presence and awareness
• Assist in development of document creation
• Generate leads and referrals

Qualifications & Experience:

• Possess and demonstrate sound disability (or allied health/ welfare/ education field) experience, knowledge and/or training relevant to the position.
• Bachelor's degree in a related field and or an equivalent combination of education and experience equivalent to or greater than the Care Management Skillset.
• Ability to assess, identify, coordinate, and manage care services.
• High-level administration skills.
• Highly efficient and organised with proven time management skills.
• Strong engagement, influencing and negotiating skills.
• An effective communicator with excellent customer service skills and demonstrated problem solving abilities.
• Able to demonstrate your ability to work both autonomously and as part of a team.
• Self-motivated and outcome orientated, with the capacity to deal with multiple and at times conflicting priorities.
• Experienced in identifying appropriate services or resources and build effective relationships to work with multidisciplinary teams across health and community services sectors is preferred.
• Working in partnership with a client services coordinator, your role will include mentorship and collaboration in supporting you in the delivery of high-quality service.
• Working with children check
• NDIS Worker Screening Check
• First Aid and CPR
• Understanding of Workplace Health and Safety
• Computer literacy in word processing, database, internet and email software
• Excellent communication skills, including advocacy and report writing skills.

Key Behavioural Indicators:

• Dedication to achieve business goals.
• Demonstrating a genuine personal commitment for striving towards continued organisational improvement.
• Listening and responding to client/service needs within organisational guidelines.
• Handle stressful and adverse situations in a professional manner.
• Contribute openly and with confidence with other team members in a respectful and kind manner.
• Recognising internal and external feedback (be it positive or negative) as an opportunity for growth.
• Sharing a sense of accountability and responsibility.
• Demonstrating a genuine interest in personal and professional development.

Apply now, or for any further information contact Robyn on 0404 499 403/robyn@dmscare.com.au